Patterns worth watching for
Problem gambling doesn’t always look obvious from the inside. These are the patterns worth watching for in your own behaviour.
- Chasing losses — increasing bet sizes to recover money already lost
- Spending more time or money on gambling than you planned, repeatedly
- Borrowing money to gamble or cover gambling losses
- Feeling anxious, irritable, or distracted when you’re not gambling
- Hiding the amount of time or money you’re spending from people around you
- Gambling to escape stress, anxiety, or other problems rather than for entertainment
Tools available at Golden Crown Casino
All responsible gambling tools are accessible from your account settings or through our live chat support team. There is no waiting period to activate limits or restrictions.
💰 Deposit Limits
InstantSet a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Increasing a limit requires a cooling-off period before the change applies — decreasing it is instant.
⏱ Session Time Limits
InstantSet a maximum session length so the platform logs you out automatically after a chosen period.
Useful if you find yourself losing track of time during play.
🔔 Reality Checks
InstantConfigure pop-up reminders at 30, 60, or 90-minute intervals during active sessions.
Each reminder shows how long you’ve been playing and gives you the option to stop.
❄️ Cooling-Off Periods
24h – 6 weeksStep away without permanently closing your account. Your account is locked for a chosen duration — from 24 hours up to six weeks.
You cannot log in or deposit during this period.
🚫 Self-Exclusion
1 week – permanentCloses your account for a minimum of one week, up to permanent exclusion. Contact our support team via live chat — requests are processed as a priority, typically within one hour during staffed hours.
Once self-excluded, you cannot reopen the account during the exclusion period, and our team will not assist with early reversal.
💬 Live Chat Support
24/7Every tool on this page can be activated directly through account settings, or with help from our support team via live chat — available around the clock.
⚡ Need immediate self-exclusion outside chat hours?
Email us and mark the subject line URGENT – SELF-EXCLUSION. We act on these as the highest priority as soon as the team is back online.
You are not alone
Gambling Help Online
Free 24/7 counselling for Australian players and their families.
Call: 1800 858 858 www.gamblinghelponline.org.auGamblers Anonymous Australia
Peer support groups run by people with lived experience, across Australia.
www.gamblersanonymous.org.auBeyond Blue
Mental health support including gambling-related anxiety, depression, and crisis support.
www.beyondblue.org.auKeeping young people safe
Golden Crown Casino does not permit access to anyone under 18 years of age. Age verification is conducted during KYC review before any withdrawal is processed.
Parental controls
If you’re concerned about a young person accessing gambling platforms, we strongly recommend using parental control software on shared devices. Many free and paid options are available for Windows, macOS, iOS, and Android.
Report underage access
If you believe a minor has accessed an account on this platform, contact our support team immediately via live chat or email. We will act on this report without delay and close the account pending investigation.
We’re here to help you stay in control
We are committed to offering a fair, transparent, and safe gambling environment. Problem gambling prevention is not a footnote — it’s part of how we operate.
If you have feedback on our responsible gambling tools, or feel a feature is missing that would help you stay in control, contact our support team — we’d like to hear from you.
Need help right now?
Our live chat team is available 24/7 to help you set limits, activate cooling-off, or process a self-exclusion request. You can also call Gambling Help Online free on 1800 858 858 at any time.
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