Your privacy matters to us. This page explains exactly what personal information Golden Crown Casino collects from Australian players, why we collect it, how it’s stored, and what rights you have over your own data. We’ve written this in plain language — no legal filler, just the facts.

What Information We Collect

When you register, deposit, play, or contact our support team, we may collect the following:

Account registration data: your full legal name, date of birth, email address, residential address, and chosen currency. This information is required to open an account and cannot be changed after registration without contacting support.

Identity verification documents (KYC): government-issued photo ID (passport or driver’s licence), proof of address dated within the last three months (utility bill or bank statement), and in some cases a screenshot of your payment wallet for cryptocurrency transactions. These are collected before your first withdrawal is processed — this is a legal requirement under our Curaçao eGaming licence, not optional.

Financial data: deposit and withdrawal history, payment method details (card type, last four digits, e-wallet account reference), and transaction amounts. We do not store full card numbers on our servers — payment processing is handled by certified third-party providers.

Device and session data: IP address, browser type, operating system, session duration, and pages visited. This data is used to detect fraud, unusual login locations, and to improve site performance.

Communications: any messages you send to our support team via live chat or email are stored to maintain service quality and resolve disputes accurately.

How We Use Your Data

We use collected information for the following purposes:

• Verifying your identity and age before account activation and withdrawals
• Processing deposits, withdrawals, and reversals accurately
• Detecting and preventing fraud, money laundering, and unauthorised account access
• Fulfilling our legal obligations under the Curaçao eGaming licence
• Sending promotional communications, but only if you opted in during registration — you can unsubscribe at any time
• Improving site functionality and resolving technical issues

We do not sell your personal data to third parties. We do not share it with advertisers. Data is shared only with payment processors, KYC verification providers, and regulatory authorities where legally required.

Cookies

Our site uses cookies to keep you logged in, remember your preferences, and measure traffic patterns. You can disable cookies in your browser settings, but doing so may affect login functionality and game loading. We do not use cookies to serve personalised advertising from third-party networks.

Data Storage and Security

All data is transmitted using 128-bit SSL encryption. Personal and financial information is stored on secure servers with restricted staff access. Payment data is processed by PCI-DSS compliant third parties. We retain account data for as long as your account remains active and for a minimum period after closure as required by our licence obligations.

Your Rights

You have the right to request a copy of the personal data we hold about you, to request corrections to inaccurate information, and to request account closure and data deletion subject to legal retention requirements. To exercise any of these rights, contact our support team via live chat or email.

Changes to This Policy

We may update this policy periodically. When we do, the “Last updated” date at the top of this page will change. Continued use of the platform after an update constitutes acceptance of the revised policy.